Senior Project Manager - Brand

Reporting to: Project Director

Hours of work: Monday – Friday 9.30-18.00

Place of work: EC1M/Temporarily remote


Rufus Leonard – About us

We were born of a fascination with people-led service organisations and a frustration that they often fail to achieve their full potential. Our founders, Neil and Darrel, started Rufus Leonard to have long-term partnerships enabling our clients to become and remain outstanding in their categories.

Rufus Leonard is an independent agency that builds category-defining service brands through design & technology. We act as the catalyst for service brands with the desire to be foremost, standard-setting, and first choice. With over 30 years of experience, we help brands like Lloyds Banking Group, The Student Hotel, The Gym Group, WWF, and British Gas. We pride ourselves on our mission to deliver meaningful impact to people.

Rufus Leonard is for everyone. We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. Rufus Leonard  is an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, religion, national origin, sexual orientation, age,  marital or family status, disability, gender identity or expression,  or any other legally protected status. We want to create a supportive and inclusive environment where our employees can reach their full potential. We are committed to a culture where respect and understanding is fostered and the diversity of people’s backgrounds and circumstances will be positively valued.

We are Lionhearted. We are Down to Earth. We are Hungry. Together we are Rufus


The Role

You will be working on one of our pillar Client accounts at Rufus Leonard. This is a financial services account that we have held for a significant number of years. The role is varied and extremely fast paced to fulfil our role which is brand led.

Your role will require you to be a creative problem solver, and to lead all delivery elements of the account by both overseeing and being hands on across numerous projects, playing a leading client facing role in ensuring the day-to-day work is delivered on brief, to exceptional quality, on time and on budget.

This is a client facing role – you will be the main point of contact for the Client and responsible for building a positive relationship – both internally within Rufus, working closely with the Strategy and Creative department. And externally partnering with Clients to ensure that Rufus always add value ensuring the absolute best quality work is delivered.

You will be adept at multi-tasking – actively juggling multiple work-streams and stakeholders for successful delivery.

You will be a people person and can get the most out of those around you –whether they be in your own team, the creative, strategy or internal teams and the Clients.

The ideal candidate would not only have a thorough understanding of Brand Experience must also have / or be able develop an exceptional understanding of the digital arena and how new and emerging developments can be exploited to add value to a client’s business.





  • Partnering and developing strong relationships with Clients, be interested in their business - importantly how it is changing, how they work, their internal politics, priorities and their brands
  • Understanding of the Client’s organisation structure, who reports to who.
  • Ensuring compliance against our Client contract – charge out rates, client gift policy, passing on costs, security policies
  • Championing the Client always – making sure the account gets the love it deserves internally.
  • Running Client retainer and overseeing all other projects – challenging the work if it is not right, briefing the team, overseeing delivery and presenting to the Client.
  • Challenging the Client on their briefs and being open and honest with them if we don’t get what we need from them.
  • Contribution to 6 monthly Client satisfaction reviews in terms of what named Clients and Colleagues contribute to the questionnaire.
  • Quality assurance, making sure the right resources have reviewed and signed off work before it is presented
  • Lead on client presentations
  • Responsible for managing clear client feedback, team comms and implementation



  • Meets and exceeds revenue and realisation targets for projects.
  • Writing and ensures the integrity of Rufus Leonard Statements of Work
  • Change management, able to track and identify where change requests should be raised and manage with the Client in advance.
  • Attendance at weekly resource meetings and interrogating the need for freelancers to ensure we are being as efficient as possible
  • Tracking all project financials on a weekly basis and ensure budgets are spent efficiently and upwards reporting to Head of Delivery and Client Partner.
  • Constantly looking at how we can be as efficient as possible with the team to maximise profit margins.
  • Interrogating costs from suppliers to ensure we are not overcharged
  • Proactively manage any overspends before they happen and provide solutions / alternative ways forward.
  • Accurate understanding of revenue forecast across all your projects to help Client Partner accurately complete the Financial Forecast


  • Leadership and management of multi-disciplinary resources as and when they are engaged on client activity (strategy, ux, technology and creative).
  • Overseeing Delivery on project work, checking and writing statements of work, briefs, budgets, invoices, billing, forecasts and deliverables to ensure they are accurate and do not go to the Client if they are not correct
  • Consistently strives to improve systems and processes
  • Keep information flowing throughout the team and make sure all team members are up to date with all project information.
  • Master the art of delegation. Junior and senior team members are both resources that you will be supported with.

Skills & Experience

This role will require flexibility and creativity in approach whilst leading on best practices, you’ll be a great listener and communicator, motivator and project manager with an innate ability to 'get things done', whilst ensuing quality is always the priority. As a result, you wear many hats. You will be advising teams and clients on briefs, scope and budgets, concepts and work. So will need to be able build strong, resilient relationships with internal departments and external clients.

  • Experienced in managing of creative and strategy teams
  • Negotiation skills
  • Brief writing skills – making the complex simple, being able to understand from the audience’s perspective
  • Ability to build strong and trusting relationships with colleagues and clients
  • Impeccable attention to detail
  • Experience in managing third party suppliers
  • Experience with brand and design work
  • Entrepreneurial skills, continuously on the lookout for new business opportunities and ways to pre-empt client opportunities
  • Confident with Client management and able to effectively represent the company in Client interactions
  • Project / account management experience at a leading agency, professional services firm or similar organisation.


How we’ll support you

  •  You’ll have a line manager who will be responsible for working with you to set your personal objectives and make sure you have the opportunities and training to fulfil them.
  • You’ll be part of Client Experience team training sessions
  • Our biannual anonymous survey is an opportunity for you to tell us everything that’s on your mind about your role, your team, your manager, your wellbeing, and Rufus. The overall feedback helps shape Rufus moving forward.
  • Rufus are proud to boast a comprehensive benefits package including enhanced family friendly policies
  • Employee of the month, extra mile awards and the Red Lion Awards are just some of the ways we say thank you to our brilliant team. 

Or, know someone who would be a perfect fit? Let them know!

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 As well as looking after your career development and learning, we know how important it is to look after you in other ways too.  

Here's a taster...

  • Extra Days Off

    Have Christmas on us! And an extra day for your birthday whilst you're at it.

  • Rufus Clubs

    Got an interest? There’s a club for that (or you can start a new one).

  • Ice Cream

    Hot or not, in summer months there’s always ice cream at Rufus.

  • Flexible Working

    Because we know there’s more to life than work.

Looking after our Rufians

We take the welfare of our staff very seriously - we work closely with NABS and are committed to the #timeTo manifesto.

Already working at Rufus Leonard?

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