IS Support Engineer - 9 Month FTC

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Rufus Leonard has a vision to be the most valued and valuable partner to our clients.
Achieving this depends on our people. That’s where you come in. As a guide, we’ve outlined a clear definition of what we think is important in your role – and how this shapes the creative excellence we offer our clients.

Job Description

This is a 9 month fixed term contract and the primary role is to provide technical support to Rufus Leonard staff and guests across both our Mac and Windows user base.  You will support  Service Desk requests which will be assigned and prioritised, or escalated to the 3rd line team.

You will be working  in a fun loving and supportive support team comprised of a Support Resource Administrator, a Support Technician, a Network Support Engineer and the IS Manager.

This support role will be one of the primary points of resolution for all internal users across a multi-platform and a host of various standard and custom applications. Additionally, you will be required to undertake routine preventative maintenance of our front-end and back-end systems, while also getting involved in some exciting projects.

The role is aimed to operate between the hours of 09:30 and 18:00, although a flexible approach to working hours is required. 

Key Responsibilities:

  • 1st and 2nd line support 
  • Adding, removing or updating user account information, resetting passwords, ticket updating, managing through to resolution
  • Support calls/e-mails and dealing with user issues on all desktop products
  • Undertake routine preventative measures, implement, maintain and monitor the companies security, support, management and productivity systems
  • Work with the hardware and software firewalls, anti-virus, email and web filtering, patch management, deployment, messaging, web, database, file and print servers
  • Support the business backups and monitoring systems and report any failures, problems
  • Order IT equipment, also assist with the inventory
  • Help manage software licenses, media, hardware, and other IT supplies
  • Assist with implementing new IS technical projects

Technical skills:

  • Experience with Macintosh operating systems - essential
  • 3-5 years experience - 1st & 2nd line 
  • Desktop operating systems, Microsoft Office suite
  • Microsoft technology knowledge 
  • Casper/JamF, MDM (mobile device management)
  • DEP (device enrolment program)
  • FileVault (Apple Mac encryption)
  • Sophos (our security product) - desirable
  • Experience in an Agency environment - desirable


Or, know someone who would be a perfect fit? Let them know!


Rufus Leonard
EC1M 3JB London Directions

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 As well as looking after your career development and learning, we know how important it is to look after you in other ways too.  

Here's a taster...

  • TRIF

    Thank Rufus it’s Friday! Friday afternoons off in the summer.

  • Rufus Clubs

    Got an interest? There’s a club for that (or you can start a new one).

  • Ice Cream

    Hot or not, in summer months there’s always ice cream at Rufus.

  • Flexible Working

    Because we know there’s more to life than work.

Looking after our Rufians

We take the welfare of our staff very seriously - we work closely with NABS and are committed to the #timeTo manifesto.

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